GLOBAL PERFORMANCE EVALUATION BASED ON MULTIVARIABLE STATISTICAL CONTROL OF A PUBLIC UTILITY COMPANY
نویسندگان
چکیده
In this research article, the service provision in a public company was evaluated through multivariate statistical control to determine performance of its dimensions. For purpose, methodology used was: 1) characterization information associated with quality dimensions provided, consolidated databases recognized for their high level quality, such as: Elsevier, Inderscience, among others; 2) calculation Six Sigma metrics (DPMO, Z-level and performance), which will allow from monthly average, evaluate provided by timely periodic manner 12 periods 2019; 3) Evaluation global comprehensive manner, analysis. Finally, company’s is presented. Thus, allowing continuous improvement processes, prompt replanting.
منابع مشابه
Control of Multivariable Systems Based on Emotional Temporal Difference Learning Controller
One of the most important issues that we face in controlling delayed systems and non-minimum phase systems is to fulfill objective orientations simultaneously and in the best way possible. In this paper proposing a new method, an objective orientation is presented for controlling multi-objective systems. The principles of this method is based an emotional temporal difference learning, and has a...
متن کاملthe impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran
acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...
Decentralized Fuzzy-PID Based Control Model for a Multivariable Liquid Level System
Multivariable liquid level control is essential in process industries to ensure quality of the product and safety of the equipment. However, the significant problems of the control system include excessive time consumption and percentage overshoot, which result from ineffective performance of the tuning methods of the PID controllers used for the system. In this paper, fuzzy logic was used to t...
متن کاملEvaluation of Non-Utility Generation Impacts On Preventive-Corrective Control of Power Systems
This paper describes a new method for the evaluation of non-utility generation impacts on preventive-corrective control of power systems. The proposed method relies on a mixed integer nonlinear optimization and is capable of recognizing the effectiveness of demand side preventive-corrective actions. A number of cases are presented to illustrate the consequences of introducing demand side action...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Pesquisa Operacional
سال: 2023
ISSN: ['1678-5142', '0101-7438']
DOI: https://doi.org/10.1590/0101-7438.2023.043.00270103